Terms and Conditions
All quotes are subject to availability. Initial quote and second draft are provided on a complimentary basis. Should a third re-quote be required, a plan-to-go deposit of 10% of projected trip cost will be requested and applied to the vacation cost. Should the travel quote then be declined in writing prior to the signed credit card authorization forms being received, 50% of the plan-to-go deposit will be refunded within 30 days from date of notification with the other 50% of the plan-to-go deposit being non-refundable.
CHECKING YOUR TRAVEL ARRANGEMENTS
We will exercise care in putting together your itinerary. It is important that all adult travellers included in your travel arrangements review your proposed itinerary carefully prior to accepting it and paying a deposit to ensure that it fully meets with your requirements.
DEPOSIT AND FINAL PAYMENT REQUIREMENTS
Upon acceptance of the itinerary a non-refundable 20% deposit (as specified in credit card authorization form) must be received within 10 days to hold reservations (less the plan-to-go deposit if paid). Additional deposit requirements may apply to hold reservations at select accommodation providers and will be advised at time of booking. Full Payment must be received 60 days prior to departure. For bookings made within 60 days, full payment is due immediately. We accept Visa, MasterCard and Cashier’s Checks for payments. All payments will be charged in local New Zealand and / or Australian currency unless otherwise stated.
ANY MODIFICATIONS OR CHANGES TO CONFIRMED ARRANGEMENTS BY CLIENTS
Once the itinerary is confirmed, any subsequent changes requested by the client will incur an additional charge, over and above itinerary cost, of $500.00 for each change. If final travel documents have already been prepared, an additional charge, over and above itinerary cost, of $750.00 will be assessed.
CANCELLATIONS AND REFUNDS
If it is necessary to cancel any travel plans, a full refund (less non-refundable deposit), supplier assessed fees and credit card charge fees will be made, provided cancellation is at least 60 days prior to departure. Within 60 days we charge an additional administrative fee of $500.00 per person plus any fees assessed by the hotels or other suppliers. Within 15 days of departure the additional fee increases $600.00 per person plus any fees assessed by suppliers.
No refund on any arrangements will be given within 5 days prior to travel or once travel has commenced.
We strongly recommend the purchase of comprehensive travel insurance as soon as any trip deposits or flight payments have been made. By agreeing to your travel arrangements with Latitude South Travel Company Ltd., you accept it is your responsibility to take out and maintain your chosen travel insurance.
Latitude South Travel Company Ltd. and its agents’ co-operators and co-sponsors, and all employees shall not be responsible for personal injury, or property damage, loss, accidents, delay, irregularity or change of itinerary incurred by any person arising out of the act of negligence of any direct or supplemental air carrier, hotel or ground operator, or other persons rendering any services or accommodations being offered.
We will not accept responsibility for losses or additional expenses due to delay, changes or cancellation in air or other services, sickness, strike, war, quarantine, pilferage, monetary crisis, political or social unrest, labour problems, natural disasters, climatic aberrations, local law, disease or any act of God.
Baggage is at the owner’s risk entirely. The airlines concerned, and their agents and affiliates, are not to be held responsible for any act, omission or event during the time passengers are not onboard their aircraft. Air schedules are subject to change without notice.
Travelers electing to take advantage of sporting equipment offered by hotels and ground operators do so at their own risk. Latitude South Travel Company Ltd. will not be held responsible while any equipment is in use by the client.
Costs of passports, visas, items of a personal nature such as laundry, unspecified meals, parking, drinks and alcohol, hotel parking, room service, minibar use, movie channels, WiFi, tours and other services not specified in the tour itinerary, are not included.
You are required to have a valid passport for entry into New Zealand, Australia, Fiji and The Cook Islands. An Electronic Travel Authority is required for admission to Australia. Latitude South Travel Company Ltd. and participating airlines are not responsible if travellers fail to obtain all necessary travel documents. Please enquire with us as to whether you require a special entry visa to enter the countries in your vacation based on your originating country.
CHOICE OF LAW AND JURISDICTION
You agree that any dispute with and/or the making of any claim against Latitude South Travel Company Ltd. or any of its employees or agents (whether in tort, contract or otherwise) will be subject to the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the courts of New Zealand for the determination of any such dispute and/or the making of any such claim and acknowledge and agree that the New Zealand courts are the appropriate forum for resolution of such a dispute and/or the making of such a claim.
We do not offer pricing breakdowns for travel itineraries (tour inclusions). Costs represent a complete package of arrangements and no itemization of costs will be rendered.